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Warranty Claim Demand Letter Template
Assert your rights under a warranty and demand a clear remedy for a defective product or service.
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Warranty Claim Demand Letter Template
[Your Full Name]
[Your Street Address]
[City, State/Province, ZIP/Postal Code, Country]
Phone: [Your Phone Number]
Email: [Your Email Address]
[Date]
[Business / Manufacturer / Service Provider Name]
[Attention: Warranty Department / Customer Service / Manager]
[Street Address]
[City, State/Province, ZIP/Postal Code, Country]
Subject: Warranty Claim and Demand for Remedy – [Product / Service Name] – [Order / Invoice / Warranty No.: _____]
1. Introduction and Purchase Details
Dear [Mr./Ms./Mx. Last Name] / [To Whom It May Concern],
I am writing to formally make a warranty claim and demand a remedy for a defective product / unsatisfactory service covered by your warranty.
Purchase details:
Product or service: [Product / Service Name]
Model / Serial Number (if applicable): [Model / Serial Number]
Order / invoice number: [Order / Invoice Number]
Purchase date: [Purchase Date]
Purchase price: [Currency and Amount]
Place of purchase: [Store / Website / Agent]
2. Warranty Information
This purchase is covered by the following warranty or service plan:
Warranty type: [Manufacturer Warranty / Extended Warranty / Service Contract / Other]
Warranty term: [Warranty Length]
Warranty reference: [Warranty Number or Policy Name]
Key warranty coverage: [Short summary of what is covered, such as defects in materials and workmanship]
3. Defect or Problem Covered by the Warranty
After normal use of the product / service, I discovered the following defect or problem:
Description of defect or failure: [Defect Description]
Date the problem first appeared: [Date]
How the problem affects use or safety: [Short Description]
The product / service has been used in a normal and intended manner and has not been abused, altered, or misused.
4. Previous Contacts and Attempts to Resolve
I have already attempted to resolve this issue through your usual channels as follows:
Date and method of contact: [Phone / Email / Online Chat / In-Store Visit]
Person or department contacted: [Name or “Customer Service Representative”]
Summary of the response or action taken: [Short Summary or “No satisfactory remedy offered”]
Despite these efforts, the defect remains unresolved and my warranty claim has not been properly honored.
5. Remedy Requested Under the Warranty
Under the terms of the warranty and applicable consumer protection laws, I am requesting the following remedy:
☐ Repair of the product at no cost to me
☐ Replacement of the product with a new or equivalent item
☐ Refund of the purchase price
☐ Other remedy provided in the warranty: [Requested Remedy]
I request that you confirm in writing which remedy you will provide and the timeline for doing so.
6. Deadline to Respond and Comply
Please provide a written response confirming how you will honor this warranty claim no later than:
Response Deadline: [Date]
If repair, replacement, or refund is approved, please also confirm:
Where and how the product should be shipped or delivered (if applicable); and
The expected timeframe for completing the repair, providing a replacement, or issuing a refund.
7. Supporting Documentation
To assist with processing this warranty claim, I can provide or have enclosed copies of the following:
Purchase receipt or invoice
Warranty card or policy document
Photos or videos showing the defect
Prior correspondence regarding this issue
If you require any additional information, please specify it in your written response.
8. Notice of Possible Next Steps
If you do not respond by the Response Deadline or refuse to honor the warranty without a valid reason, I may consider one or more of the following actions:
Filing a complaint with consumer protection or regulatory agencies;
Disputing the charge with my bank or card issuer, if applicable;
Seeking remedies in small claims court or another appropriate forum to recover the purchase price and any additional damages allowed by law.
I would prefer to resolve this matter directly with your company and avoid further escalation.
9. Reservation of Rights
Nothing in this letter waives or limits any rights or remedies I may have under the warranty, our purchase agreement, or applicable consumer protection laws. All such rights and remedies are expressly reserved, including the right to revise the amount or remedy requested if new information or costs arise.
10. Closing
Please treat this letter as a formal warranty claim and demand for remedy. I look forward to your prompt written response confirming how and when you will resolve this issue.
Sincerely,
[Your Signature, if printed]
[Your Printed Name]
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Learn more about
Warranty Claim Demand Letter Template
Click below for detailed info on the template.
For quick answers, scroll below to see the FAQ.
Click below for detailed info on the template.
For quick answers, scroll below to see the FAQ.
WARRANTY CLAIM DEMAND LETTER TEMPLATE FAQ
What is a warranty claim demand letter?
A warranty claim demand letter is a formal written request asking a seller, manufacturer, or service provider to honor a written or implied warranty. It explains the defect, refers to the warranty, and demands repair, replacement, or refund within a set timeframe.
When should I use this warranty claim demand letter?
Use this letter after you discover a defect covered by a warranty and your informal requests (calls, emails, in-store visits) have not resulted in a proper remedy. It helps document your claim and puts clear pressure on the business to respond.
What should a warranty claim demand letter include?
It should identify the product or service, purchase date, price, warranty details, the defect or failure, any previous repair attempts, the remedy you want (repair, replacement, or refund), a deadline to respond, and a notice of possible next steps if they refuse.
Can I use this letter for both manufacturer and store warranties?
Yes. You can adapt it for manufacturer warranties, extended warranties, service contracts, and store return/warranty policies. Just adjust who you address it to and which warranty documents you reference.
Does this letter guarantee that my warranty will be honored?
No. This letter states your position and demand but does not guarantee the company will agree. It does, however, create a written record of your warranty claim and can support you if you escalate to regulators, small claims court, or a chargeback.
Can AI Lawyer help me customize this warranty claim demand letter?
Yes. AI Lawyer can help you adapt this Warranty Claim Demand Letter template by refining your defect description, attaching the correct warranty details, and clarifying the remedy and deadlines. You still provide the true facts, receipts, and documents and remain responsible for any follow-up actions.
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