Product Defect Notice Template

Sender Information:
Name: __________________________
Address: __________________________
Email: __________________________
Phone: __________________________

Recipient Information (Manufacturer, Distributor, or Seller):
Company Name: __________________________
Contact Person: __________________________
Address: __________________________
Email: __________________________
Phone: __________________________

1. Date and Subject Line

Date: __________________________
Subject: Notice of Product Defect – Immediate Action Required

2. Product Information

• Product Name: __________________________

• Model/Serial Number: __________________________

• Date of Purchase: __________________________

• Place of Purchase: __________________________

3. Description of Defect

I am writing to formally notify you of a defect in the product listed above. The following issue has been observed:
[Detailed description of the defect, including when and how it was discovered, and any safety concerns or performance problems.]

4. Evidence and Documentation

Attached are supporting documents, including:

• Photographs or videos of the defect

• A copy of the purchase receipt or invoice

• Any prior correspondence regarding the issue

5. Requested Resolution

To resolve this matter, I respectfully request the following:
☐ Replacement of the defective product
☐ Full refund of the purchase price
☐ Repair of the product at no cost
☐ Other: [Specify]

6. Response Deadline

Please provide a written response by [Response Deadline Date] so we can resolve this issue promptly and avoid escalation.

7. Additional Notes

If this defect poses a potential safety hazard, please also confirm whether a recall or corrective action will be initiated.

8. Closing and Signature

Thank you for your prompt attention to this matter. I look forward to your timely response and a satisfactory resolution.

Sincerely,
Signature: __________________________
Printed Name: __________________________