Quality Assurance Agreement Template: Testing & Remedies

Typical length: 4-6 pages
AI Assisted
Export: PDF & DOCX
Multi-jurisdiction ready

Get your custom agreement in minutes Create Agreement

4.8 Rating Downloaded 5032 times

Google For Startups NVIDIA Inception Program

Quality Assurance Agreement Template

This Quality Assurance Agreement (“Agreement”) is entered into on [Date], by and between:

Customer: [Full Legal Name / Company Name]

Address: [Address]

Phone: [Phone Number]

Email: [Email Address]

Supplier: [Full Legal Name / Company Name]

Address: [Address]

Phone: [Phone Number]

Email: [Email Address]

Collectively referred to as the “Parties.”

1. Purpose

The purpose of this Agreement is to define the quality standards, inspection processes, and compliance requirements for products or services provided by the Supplier to the Customer.

2. Scope of Products and Services

This Agreement applies to the following products or services:

[List specific products, SKUs, or services covered].

3. Quality Standards

The Supplier agrees to manufacture, deliver, and maintain all products in compliance with:

Applicable industry standards and certifications.
Regulatory requirements under [Specify Jurisdiction].
The specifications outlined in Exhibit A – Product Specifications.

Applicable industry standards and certifications.

Regulatory requirements under [Specify Jurisdiction].

The specifications outlined in Exhibit A – Product Specifications.

4. Testing and Inspection

The Customer has the right to inspect and test products prior to acceptance.
The Supplier shall conduct regular internal quality checks and maintain records for a minimum of [X years].
Non-conforming products may be rejected or returned at the Supplier’s expense.

The Customer has the right to inspect and test products prior to acceptance.

The Supplier shall conduct regular internal quality checks and maintain records for a minimum of [X years].

Non-conforming products may be rejected or returned at the Supplier’s expense.

5. Compliance and Documentation

The Supplier shall maintain up-to-date documentation of quality control processes.
Compliance audits may be conducted by the Customer upon reasonable notice.
Any regulatory violations must be reported to the Customer within [X days] of discovery.

The Supplier shall maintain up-to-date documentation of quality control processes.

Compliance audits may be conducted by the Customer upon reasonable notice.

Any regulatory violations must be reported to the Customer within [X days] of discovery.

6. Corrective Actions

If defects or non-conformities are identified:

The Supplier must implement corrective actions within [X days].
A root cause analysis report shall be provided to the Customer.
Repeated failures may result in termination of this Agreement.

The Supplier must implement corrective actions within [X days].

A root cause analysis report shall be provided to the Customer.

Repeated failures may result in termination of this Agreement.

7. Liability and Indemnification

The Supplier shall be liable for damages resulting from defective products or services.
The Supplier agrees to indemnify and hold the Customer harmless from any claims arising due to product failures or regulatory non-compliance.

The Supplier shall be liable for damages resulting from defective products or services.

The Supplier agrees to indemnify and hold the Customer harmless from any claims arising due to product failures or regulatory non-compliance.

8. Confidentiality

Both Parties agree to keep all proprietary information, processes, and records strictly confidential.

9. Term and Termination

This Agreement begins on the Effective Date and remains in effect until terminated by either Party with [X days] written notice.
Immediate termination may occur in cases of gross negligence, fraud, or repeated quality failures.

This Agreement begins on the Effective Date and remains in effect until terminated by either Party with [X days] written notice.

Immediate termination may occur in cases of gross negligence, fraud, or repeated quality failures.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [State/Country].

11. Entire Agreement

This Agreement represents the entire understanding between the Parties and supersedes all prior agreements or discussions related to quality assurance.

Signatures

Customer Signature: ____________________________ Date: _________

Printed Name & Title: _________________________________________

Supplier Signature: ____________________________ Date: _________

Printed Name & Title: _________________________________________

Download Free Template

Get your complete
agreement in minutes

Select a template

Each template already follows legal structure and best practices.

Provide details

The agreement is automatically filled and adapted to your inputs.

Review & download

Check the generated document, make edits if needed, and download a ready-to-use agreement.

Details

Learn more about

Quality Assurance Agreement Template: Testing & Remedies

Click below for detailed info on the template.
For quick answers, scroll below to see the FAQ.

Learn more

Frequently asked

Quality Assurance Agreement Template — quick answers

Reviewed July 2026 Free download, PDF & DOCX

What is a Quality Assurance Agreement?

A Quality Assurance Agreement is a legal document that outlines the quality standards and processes that must be followed by a supplier or vendor when providing products or services to a customer. It helps both parties align on quality expectations and compliance measures.

Why is a Quality Assurance Agreement important?

It protects the customer by ensuring reliable, consistent product or service quality, while also protecting the supplier by clearly defining performance metrics, acceptance criteria, and dispute resolution methods.

When should you use a Quality Assurance Agreement?

Use this agreement when engaging in manufacturing, distribution, or service arrangements where consistent quality and compliance are essential, such as in healthcare, food production, or technology sectors.

What should a Quality Assurance Agreement include?

It should include product specifications, testing and inspection procedures, compliance with legal and regulatory requirements, corrective action processes, reporting, and liability terms.