Free template
Return and Exchange Policy
Create a professional Return and Exchange Policy to protect your business and improve customer trust.
Downloaded 3553 times
RETURN AND EXCHANGE POLICY TEMPLATE
This Return and Exchange Policy (“Policy”) applies to purchases made from [Store Name] (“we,” “our,” “us”) by customers (“you,” “your”).
1. Eligibility for Returns and Exchanges
We accept returns and exchanges for items that:
Are returned within [Number] days of purchase.
Are in their original condition, unworn/unused, and with original packaging.
Include the receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Perishable goods (e.g., food, flowers)
Custom or personalized products
Digital downloads or software
Clearance or final sale items
3. Return Process
To initiate a return or exchange:
Contact us at [Contact Email/Phone] to request authorization.
Ship the item(s) to [Return Address] with the return authorization number.
You are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Approved refunds will be processed within [Number] business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges will be processed for items of equal or lesser value, subject to availability. If the replacement item costs more, you will be required to pay the price difference.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within [Number] days of receipt. We will arrange for a replacement or full refund.
7. Governing Law
This Policy shall be governed by the laws of the State of [State].
Last Updated: [Date]
Details
Learn more about
Return and Exchange Policy
RETURN AND EXCHANGE POLICY – FREQUENTLY ASKED QUESTIONS
What is a Return and Exchange Policy, and what purpose does it serve?
A Return and Exchange Policy is a written statement that outlines the conditions under which customers can return or exchange purchased goods. It sets expectations for timelines, acceptable product conditions, and any applicable fees.
Does a Return and Exchange Policy carry legal force?
Yes. When clearly stated and made available to customers before purchase, this policy can be legally enforceable and help prevent disputes.
Assessment: Correct – enforceability is supported by consumer protection laws when terms are transparent.
Can a Return and Exchange Policy be used in any state?
Yes. Nolo principles confirm that transparent policies can be used nationwide, though certain states have specific requirements for retail disclosures, especially for in-store purchases.
Assessment: Correct – compliance with local consumer protection laws is essential.
What if I need a more flexible version of this document?
You can use AI Lawyer to generate a Return and Exchange Policy tailored to your industry, sales channels, and local regulations.
How can I use this template?
You can:
Post it clearly on your website or display it in-store.
Or, upload it into AI Lawyer for custom adjustments.
What are common mistakes to avoid when drafting a Return and Exchange Policy?
Using vague time limits, failing to specify the condition of returned items, or omitting details about who covers return shipping.
Can this template be adapted for international customers?
Yes, but it must reflect the laws of each jurisdiction where your customers are located, including international consumer rights regulations.
Similar templates
