Return & Exchange Policy Template: Refunds & Exceptions

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RETURN AND EXCHANGE POLICY TEMPLATE

This Return and Exchange Policy (“Policy”) applies to purchases made from [Store Name] (“we,” “our,” “us”) by customers (“you,” “your”).

1. Eligibility for Returns and Exchanges

We accept returns and exchanges for items that:

Are returned within [Number] days of purchase.
Are in their original condition, unworn/unused, and with original packaging.
Include the receipt or proof of purchase.

Are returned within [Number] days of purchase.

Are in their original condition, unworn/unused, and with original packaging.

Include the receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Perishable goods (e.g., food, flowers)
Custom or personalized products
Digital downloads or software
Clearance or final sale items

Perishable goods (e.g., food, flowers)

Custom or personalized products

Digital downloads or software

Clearance or final sale items

3. Return Process

To initiate a return or exchange:

Contact us at [Contact Email/Phone] to request authorization.
Ship the item(s) to [Return Address] with the return authorization number.
You are responsible for return shipping costs unless the item is defective or incorrect.

Ship the item(s) to [Return Address] with the return authorization number.

You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Approved refunds will be processed within [Number] business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

Exchanges will be processed for items of equal or lesser value, subject to availability. If the replacement item costs more, you will be required to pay the price difference.