Refund Policy

This Refund Policy ("Agreement") is entered into by and between:

Company: [Company Name]
Address: [Company Address]
Website: [Website URL]

and

Customer: Any individual or entity purchasing products or services from the Company.

1. Purpose

This Agreement outlines the Company’s policies regarding refunds, returns, and cancellations of purchases made through the Website or directly from the Company.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The product was damaged, defective, or not as described.

• The service was not delivered as promised.

• The request is made within [Number] days of purchase.

• Proof of purchase is provided.

3. Non-Refundable Items and Services

The following are not eligible for refunds:

• Digital products after download or access

• Customized or personalized items

• Subscription fees after the billing period has started

• Services that have already been rendered in full

4. Request Procedure

To request a refund, the Customer must contact the Company at [Email Address] with the order number, reason for the request, and any supporting documentation. Requests will be reviewed within [Number] business days.

5. Refund Method

Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.

6. Exchanges

In certain cases, the Company may offer an exchange instead of a refund, particularly for physical goods. Exchanges are subject to product availability.

7. Cancellation Policy

Customers may cancel an order within [Number] hours of placing it, unless the order has already been processed or shipped. For subscription-based services, cancellations must be made before the next billing cycle.

8. Discretionary Rights

The Company reserves the right to approve or deny any refund or cancellation request at its sole discretion, especially in cases of suspected abuse.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [State/Country].

Effective Date: [Insert Date]
This Refund Policy is effective as of the date first accessed or used by the Customer and remains in force until amended.