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Refund Policy
Clearly outline customer refund terms and conditions using this Refund Policy Template.
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Refund Policy
This Refund Policy ("Agreement") is entered into by and between:
Company: [Company Name]
Address: [Company Address]
Website: [Website URL]
and
Customer: Any individual or entity purchasing products or services from the Company.
1. Purpose
This Agreement outlines the Company’s policies regarding refunds, returns, and cancellations of purchases made through the Website or directly from the Company.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
The product was damaged, defective, or not as described.
The service was not delivered as promised.
The request is made within [Number] days of purchase.
Proof of purchase is provided.
3. Non-Refundable Items and Services
The following are not eligible for refunds:
Digital products after download or access
Customized or personalized items
Subscription fees after the billing period has started
Services that have already been rendered in full
4. Request Procedure
To request a refund, the Customer must contact the Company at [Email Address] with the order number, reason for the request, and any supporting documentation. Requests will be reviewed within [Number] business days.
5. Refund Method
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.
6. Exchanges
In certain cases, the Company may offer an exchange instead of a refund, particularly for physical goods. Exchanges are subject to product availability.
7. Cancellation Policy
Customers may cancel an order within [Number] hours of placing it, unless the order has already been processed or shipped. For subscription-based services, cancellations must be made before the next billing cycle.
8. Discretionary Rights
The Company reserves the right to approve or deny any refund or cancellation request at its sole discretion, especially in cases of suspected abuse.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of [State/Country].
Effective Date: [Insert Date]
This Refund Policy is effective as of the date first accessed or used by the Customer and remains in force until amended.
Details
Learn more about
Refund Policy
Refund Policy FAQ
What is a Refund Policy?
A Refund Policy specifies conditions under which customers can return goods or services and receive refunds.
Why do you need a Refund Policy?
It clearly communicates your company’s refund procedures, helps manage customer expectations, and reduces disputes.
When should you use a Refund Policy?
Use it on websites, sales agreements, or customer-facing documents.
How to write a Refund Policy?
Clearly state return conditions, timeframes, exceptions, refund processes, and any restocking fees.
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