Pre-Order Terms Template

These Pre-Order Terms (the “Terms”) are provided by [Business Name] and are effective as of [Effective Date]. By placing a pre-order, you agree to these Terms.

1. Pre-Order Products

1.1 Covered Products. These Terms apply to pre-orders for: [Product name(s) / SKU(s)].
1.2 Availability. Pre-order items are not yet available for immediate shipment or delivery.
1.3 Order Acceptance. We may accept, reject, or limit pre-orders at our discretion, as permitted by law.

2. Pricing, Taxes, and Fees

2.1 Pricing. The price for the pre-order product is: $[Price] (plus applicable taxes and shipping).
2.2 Taxes. Taxes are calculated based on your location and may change before shipment where permitted.
2.3 Shipping Fees. Shipping fees (if any) are shown at checkout and may vary based on method and destination.

3. Payment Terms

3.1 Payment Timing. Customers will be charged:
☐ Full amount at checkout
☐ Deposit at checkout of $[__], remaining balance charged on shipment
☐ Authorization at checkout, captured on shipment
☐ Other: [Describe]
3.2 Payment Method. Payment will be processed using the method provided at checkout.
3.3 Failed Payments. If payment fails at any time, we may cancel the pre-order or request updated payment details.

4. Estimated Shipping and Delivery

4.1 Estimated Ship Date. Estimated ship date: [Estimated date] (estimate only).
4.2 Delivery Estimates. Delivery timelines are estimates and may be affected by production, supply chain, customs, or carrier delays.
4.3 Updates. We will provide updates about delays or changes by: ☐ Email ☐ SMS ☐ Account portal ☐ Other: [Method].
4.4 Address Changes. Customers must update shipping address by: [Deadline], or the order may be delayed.

5. Changes to Products or Orders

5.1 Product Changes. We may make minor changes to product specifications (color, materials, packaging) that do not materially affect function or value.
5.2 Material Changes. If there is a material change to the product, we will notify customers and provide options: ☐ Cancel for refund ☐ Accept updated product ☐ Other: [Options].
5.3 Order Limits. We may limit quantities per customer or cancel orders that violate limits or appear fraudulent.

6. Cancellations and Refunds

6.1 Customer Cancellations. Customers may cancel a pre-order:
☐ Any time before shipment for a full refund
☐ Before [Date] for a full refund; after that, cancellation rules: [Describe]
☐ Deposit is non-refundable
☐ Other: [Rule]
6.2 Business Cancellations. We may cancel a pre-order if the product is discontinued, production is not feasible, or due to unforeseen circumstances. If we cancel, we will issue: ☐ Full refund ☐ Store credit ☐ Other: [Remedy].
6.3 Refund Method and Timing. Refunds are issued to the original payment method within [__] business days after approval, subject to payment processor timelines.
6.4 Chargebacks. If you file a chargeback before contacting us, we may pause support while we investigate, to the extent permitted by law.

7. Returns (After Delivery)

7.1 Return Policy. After delivery, returns are handled under: ☐ Standard return policy at [URL/location] ☐ Special pre-order return rules: [Describe].
7.2 Return Condition. Products must be returned in: ☐ New/unopened condition ☐ Resalable condition ☐ Other: [Condition].
7.3 Return Window. Return requests must be made within [__] days of delivery, unless required otherwise by law.

8. Limitation of Liability

8.1 No Guarantee of Delivery Date. Delivery dates are estimates and not guaranteed.
8.2 Limitation. To the extent permitted by law, [Business Name] is not liable for delays, lost profits, or indirect damages related to pre-orders.
8.3 Maximum Liability. If liability is imposed, it is limited to the amount paid for the pre-order, unless prohibited by law.

9. Customer Support

9.1 Contact. For questions about your pre-order, contact:

• Email: [Support Email]

• Phone: [Support Phone]

• Support hours: [Hours]

10. Changes to These Terms

10.1 Updates. We may update these Terms from time to time. The latest version will be posted at: [URL].
10.2 Notice of Material Changes. If changes materially affect your pre-order rights, we will provide notice and options as required by law.

11. Governing Law (Optional)

11.1 Governing Law. These Terms are governed by the laws of [State/Country], without regard to conflict-of-law rules.
11.2 Venue (Optional). Any disputes will be brought in: [County/State], unless required otherwise by law.

Signatures

By signing below (or by placing a pre-order online), the Parties acknowledge these Pre-Order Terms.

Business Representative: [Name]
Title/Role: [Title]
Date: [Date]
Signature: ___________________________

Customer (Optional): [Name]
Date: [Date]
Signature: ___________________________