Introducing Referent – AI-native practice management software for modern law firms.
Explore ReferentThis IT Managed Services Agreement (“Agreement”) is entered into on [Date], by and between:
Client: [Client Company Name]
Address: [Address]
Contact: [Phone, Email]
Provider: [Managed Service Provider Name]
Address: [Address]
Contact: [Phone, Email]
Together referred to as the “Parties.”
The Provider shall deliver the following managed IT services:
Network monitoring and management
Data backup and disaster recovery
Cybersecurity services and threat detection
Cloud hosting and support
Help desk and end-user support
Hardware and software management
Network monitoring and management
Data backup and disaster recovery
Cybersecurity services and threat detection
Cloud hosting and support
Help desk and end-user support
Hardware and software management
Additional services may be added through a signed amendment.
Response Time: Provider will respond to critical incidents within [X hours].
Resolution Time: Provider will resolve high-priority issues within [X business hours/days].
Uptime Commitment: Provider guarantees [X%] network availability per month.
Response Time: Provider will respond to critical incidents within [X hours].
Resolution Time: Provider will resolve high-priority issues within [X business hours/days].
Uptime Commitment: Provider guarantees [X%] network availability per month.
If service levels are not met, the Client may receive credits as specified in Schedule A.
The Client shall pay a monthly service fee of $[Amount].
Invoices are due within [X days] of receipt.
Late payments may incur a fee of [Percentage]% per month.
The Client shall pay a monthly service fee of $[Amount].
Invoices are due within [X days] of receipt.
Late payments may incur a fee of [Percentage]% per month.
The Client shall:
Provide access to necessary systems and facilities.
Designate a primary point of contact for communication.
Maintain appropriate insurance for their systems and data.
Provide access to necessary systems and facilities.
Designate a primary point of contact for communication.
Maintain appropriate insurance for their systems and data.
The Provider shall implement industry-standard data protection measures.
Both Parties agree to maintain confidentiality of sensitive information and comply with applicable privacy laws.
The Provider shall implement industry-standard data protection measures.
Both Parties agree to maintain confidentiality of sensitive information and comply with applicable privacy laws.
Any intellectual property developed exclusively for the Client under this Agreement shall be owned by the Client unless otherwise stated in writing.
Initial Term: [X months/years] beginning on [Start Date].
Either Party may terminate this Agreement with [X days] written notice for cause or convenience.
Early termination fees may apply as set forth in Schedule B.
Initial Term: [X months/years] beginning on [Start Date].
Either Party may terminate this Agreement with [X days] written notice for cause or convenience.
Early termination fees may apply as set forth in Schedule B.
The Provider’s liability shall not exceed the total fees paid by the Client in the preceding three months.
Neither Party shall be liable for indirect or consequential damages.
The Provider’s liability shall not exceed the total fees paid by the Client in the preceding three months.
Neither Party shall be liable for indirect or consequential damages.
This Agreement shall be governed by the laws of [State/Country].
Disputes shall first be resolved through mediation, and if unresolved, through arbitration in [Jurisdiction].
This Agreement represents the entire understanding between the Parties and supersedes all prior negotiations and agreements.
Provider: ____________________________ Date: _________
Name/Title: _________________________________________
Client: ____________________________ Date: _________
Name/Title: _________________________________________
Each template already follows legal structure and best practices.
The agreement is automatically filled and adapted to your inputs.
Check the generated document, make edits if needed, and download a ready-to-use agreement.
Click below for detailed info on the template.
For quick answers, scroll below to see the FAQ.
Frequently asked
An IT Managed Services Agreement is a contract that outlines the relationship between a managed service provider (MSP) and a client, detailing the services provided, performance standards, fees, and support obligations.
It prevents misunderstandings by clearly defining the provider’s responsibilities, service levels, and response times. It also protects both parties by addressing liability, data security, and termination terms.
Use it whenever engaging a third-party provider for IT infrastructure management, cybersecurity, cloud services, or help desk support, especially for ongoing or mission-critical services.
It should specify the scope of services, performance metrics, response times, data protection policies, fees, confidentiality, intellectual property rights, and dispute resolution.
An SLA focuses solely on performance standards and metrics, while an IT Managed Services Agreement covers the entire business relationship, including scope, pricing, and legal terms.
Use our AI-powered builder to generate a tailored IT Managed Services Agreement in minutes — comprehensive, professional, and ready for immediate use.
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