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Website Accessibility Remediation Agreement Template
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Website Accessibility Remediation Agreement Template
This Website Accessibility Remediation Agreement (the “Agreement”) is entered into as of [Effective Date] by and between:
Client: [Client Legal Name], address: [Address] (“Client”)
Service Provider: [Provider Legal Name], address: [Address] (“Provider”)
Website/Apps Covered: [Domain(s), subdomains, key pages, web app areas]
Primary Platform/Stack (Optional): [CMS/framework]
1. Scope and Objectives
1.1 Provider will perform accessibility audit and remediation services for the Website/Apps Covered (the “Services”).
1.2 Target Standard (Select One):
☐ WCAG 2.1 Level AA
☐ WCAG 2.2 Level AA
☐ Other standard/level: [__]
1.3 The objective is to remediate identified issues in the covered scope to meet the target standard to the extent practical, without guaranteeing legal compliance.
2. Audit and Findings
2.1 Provider will perform an initial audit using:
automated scanning tools (non-exhaustive), and
manual testing (keyboard navigation, screen reader checks, forms, contrast, focus states, media).
2.2 Provider will deliver a findings summary that includes: issue descriptions, impacted pages/components, severity, and recommended fixes.
3. Remediation Work
3.1 Remediation may include (as applicable):
semantic HTML and ARIA improvements
keyboard navigation and focus management
color contrast and visual cues
form labels, errors, and instructions
image alternative text guidance (Client content) and implementation (if agreed)
headings/landmarks structure fixes
accessible components (menus, modals, carousels)
captions/transcripts guidance for media (if applicable)
other: [List]
3.2 Content vs. Code Responsibility:
Provider will remediate code and structural issues within scope.
Client is responsible for content quality and updates (including writing accurate alt text) unless Provider is contracted to update content.
4. Exclusions and Limitations
4.1 Exclusions (unless added in writing):
complete redesign or re-platforming
remediation of third-party widgets not controlled by Client/Provider
accessibility of external linked sites
PDF/document accessibility (unless included): ☐ included ☐ excluded
mobile apps (unless listed in scope)
4.2 Third-party limitations: If issues are caused by third-party components, Provider will propose workarounds or replacement recommendations where feasible.
5. Timeline and Milestones
5.1 Start date: [Date].
5.2 Target completion date: [Date] (estimate unless fixed).
5.3 Milestones (optional):
Audit complete by: [Date]
Fix sprint #1 complete by: [Date]
Fix sprint #2 complete by: [Date]
Final verification testing by: [Date]
6. Testing and Verification
6.1 Provider will perform verification testing after remediation using:
automated scans, and
manual testing on representative pages and key user flows.
6.2 Screen reader testing may include: ☐ NVDA ☐ JAWS ☐ VoiceOver ☐ TalkBack ☐ other: [__].
6.3 Browser/device coverage (optional): [List].
6.4 Client will provide access to staging environments and test accounts as needed.
7. Acceptance Criteria
7.1 Acceptance is based on:
remediation of issues identified in the audit within scope, and
no remaining critical/high issues for key flows, as documented in the final report, subject to limitations.
7.2 Client review window: [__] business days after final delivery.
7.3 If Client does not report material issues within the review window, work is deemed accepted (optional).
8. Accessibility Statement (Optional)
8.1 Provider may assist in drafting an accessibility statement: ☐ included ☐ excluded.
8.2 If included, Client remains responsible for publishing and maintaining the statement and contact method.
9. Ongoing Monitoring (Optional)
9.1 Ongoing monitoring is: ☐ included ☐ not included.
9.2 If included, terms: [Monthly scans, periodic audits, content training], billed as: [Retainer/SOW].
10. Fees and Payment
10.1 Fee structure: ☐ fixed fee $[Amount] ☐ time & materials $[Rate]/hour ☐ milestone-based [__].
10.2 Payment schedule: [Deposit/milestones/net terms].
10.3 Out-of-scope work requires written approval.
11. Client Responsibilities
11.1 Client will provide timely access, approvals, and content updates needed for remediation.
11.2 Client will avoid introducing new accessibility issues during the remediation window and will coordinate releases with Provider.
12. Warranties and Disclaimers
12.1 Provider will perform Services in a professional and workmanlike manner.
12.2 Provider does not guarantee legal compliance or outcomes of any audit by third parties, regulators, or plaintiffs.
13. Limitation of Liability (Optional)
13.1 Consequential damages: ☐ excluded ☐ not excluded.
13.2 Liability cap: ☐ none ☐ $[Amount] ☐ fees paid under this Agreement.
14. Governing Law
14.1 This Agreement is governed by the laws of [State/Country].
Signatures
Client: [Client Legal Name]
Name/Title: [Authorized Signer]
Date: [Date]
Signature: ___________________________
Service Provider: [Provider Legal Name]
Name/Title: [Authorized Signer]
Date: [Date]
Signature: ___________________________
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Website Accessibility Remediation Agreement Template
WEBSITE ACCESSIBILITY REMEDIATION AGREEMENT TEMPLATE FAQ
What is a website accessibility remediation agreement?
A Website Accessibility Remediation Agreement is a contract for identifying and fixing accessibility barriers on a website (for example, issues affecting screen readers, keyboard navigation, contrast, forms, and media). It typically references a standard such as WCAG and sets testing and acceptance rules.
Does this guarantee legal compliance?
No. Accessibility obligations depend on jurisdiction, the site’s features, and ongoing content updates. This agreement can set target standards and a remediation process, but it cannot guarantee that a site will be “fully compliant” in every context. This template avoids guarantees and focuses on measurable deliverables.
What should be included?
Include: audit scope, the target WCAG level (if any), remediation tasks, exclusions, timelines, testing methods (manual + automated), documentation, and a final acceptance process. This template includes each of these.
Who is responsible for new content after fixes?
Remediation addresses current issues, but new content or updates can introduce new problems. This template includes client responsibilities and an optional ongoing monitoring/maintenance add-on.
How are third-party components handled?
If the site uses third-party plugins, widgets, or embedded tools, the provider may be limited in what can be fixed. This template includes a third-party limitation clause and a mitigation approach.
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