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Website Maintenance Agreement Template – Florida
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Website Maintenance Agreement Template
1. Continuity and Service Interruptions
The Parties acknowledge that website operations can be disrupted by hosting outages, network failures, severe weather, or third-party service interruptions.
The Service Provider will prioritize stabilization and recovery steps for Emergency Issues and will communicate status updates at reasonable intervals until service is restored.
If a disruption is caused primarily by a third-party vendor, the Client remains responsible for vendor approvals and fees, and the Service Provider will provide reasonable assistance with escalation.
2. Parties and Website
This Website Maintenance Agreement ("Agreement") is made on [Effective Date: March 5, 2026] by and between:
Client: [Client: Suncoast Hospitality Group, Inc.; Address: 100 Biscayne Blvd, Suite 2800, Miami, FL 33132; Email: [email protected]; Phone: (305) 555-0109]
Service Provider: [Service Provider: Atlantic Site Maintenance LLC; Address: 200 S Biscayne Blvd, Suite 3200, Miami, FL 33131; Email: [email protected]; Phone: (305) 555-0165]
Covered website: [Website URL: https://www.suncoasthospitality.com] on [Platform: WordPress + Elementor].
3. Scope of Services
The Service Provider will provide routine updates, security monitoring, backups, uptime monitoring, bug fixing, and performance optimization for the Website.
Minor content and layout adjustments are included up to 90 minutes per month; additional work is billed at $155 per hour.
Website redesign, new functionality, SEO programs, paid marketing, and third-party licensing are outside scope unless agreed in writing.
4. Support Hours and Escalation
Support hours are Mon-Fri 9:00-18:00 Eastern Time, with emergency on-call coverage for outages and active compromises.
Emergencies will be acknowledged within 2 hours during support hours and within 4 hours outside support hours.
The Client will route requests through a single point of contact to reduce conflicting directions: [Client Support Contact: Priya Nair, [email protected]].
5. Fees, Late Charges, and Reinstatement
Monthly fee: [Monthly Fee: $1,400], billed in advance on the first calendar day of each month via [Payment Method: credit card on file].
Overdue amounts may accrue a late charge of 1.5% per month after 7 days.
If payment is more than 14 days late, the Service Provider may suspend non-emergency work and reinstate service within 1 business day after payment is received.
6. Backups and Restoration
The Service Provider will perform daily backups with 30-day retention and will store backups in a separate location from the production hosting environment.
One restoration per quarter is included; additional restorations are billed at $155 per hour.
The Client will maintain its own copies of critical content and records that are not stored on the Website.
7. Term and Renewal
This Agreement begins on the Effective Date and continues for 12 months.
After the initial term, this Agreement renews automatically for successive 3-month renewal terms unless either Party gives 30 days' written notice of non-renewal.
8. Client Responsibilities
The Client will provide and maintain administrative credentials, approve change requests promptly, and avoid unauthorized changes that may interfere with maintenance.
The Client will keep hosting, domain, DNS, and email accounts active and will provide vendor access where required for troubleshooting.
9. Security Incidents and Compromises
If the Service Provider detects indicators of compromise, the Service Provider may take reasonable protective actions, including disabling vulnerable plugins, temporarily restricting administrative access, or placing the Website into a maintenance mode.
The Service Provider will notify the Client promptly and will document the steps taken and the recovery status in a post-incident summary.
If extensive remediation is required beyond containment and restoration, the Service Provider will provide a separate estimate for approval.
10. Termination and Transition Table
Either Party may terminate for convenience with 30 days' written notice. Either Party may terminate for material breach if not cured within 10 days after written notice.
Handoff Item | Timing After Notice | Cost | Result |
Most recent full backup | Within 5 business days | Included | Download link or file transfer |
Admin access inventory | Within 5 business days | Included | List of accounts and roles |
Update and incident history (90 days) | Within 7 business days | Included | Summary report |
Optional live handoff call (60 minutes) | Scheduled within 10 business days | $175 | Walkthrough and Q&A |
11. Confidentiality
Each Party will protect the other Party's confidential information, access credentials, and non-public business information and will not disclose it to unauthorized persons.
The Service Provider may disclose confidential information to subcontractors who have a need to know and are bound by confidentiality obligations.
12. Liability, Disputes, Governing Law, and Entire Agreement
Neither Party is liable for indirect, incidental, special, or consequential damages.
The Service Provider's total liability is limited to the total fees paid by the Client in the 2 months immediately preceding the event giving rise to the claim.
The Parties will attempt good-faith resolution by business representatives, and if not resolved within 15 days, the Parties will attempt mediation before litigation.
This Agreement is governed by the laws of Florida, and the Parties consent to venue in state or federal courts located in [Venue County: Miami-Dade County, Florida].
This Agreement is the entire agreement between the Parties regarding website maintenance and supersedes all prior discussions or agreements on that subject.
Signatures
IN WITNESS WHEREOF, the Parties execute this Agreement as of the Effective Date.
Client Authorized Signer: [Client Signer Block: Cameron Diaz, COO; Signature Cameron Diaz; Date March 5, 2026]
Business Continuity Contact (Acknowledgment): [Client Continuity Acknowledgment: Priya Nair, IT Director; Signature Priya Nair; Date March 5, 2026]
Service Provider Authorized Signer: [Provider Signer Block: Quinn Harper, Managing Member; Signature Quinn Harper; Date March 5, 2026]
On-Call Manager (Acknowledgment): [Provider On-Call Acknowledgment: Jamie Park, On-Call Manager; Signature Jamie Park; Date March 5, 2026]
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Website Maintenance Agreement Template – Florida
Florida Website Maintenance Agreement Template FAQ
How does the Florida version handle outages caused by storms or hosting interruptions?
The Florida template treats continuity as a first-class topic by focusing on stabilization, vendor escalation, and clear status updates during interruptions. It also separates delays caused by third-party vendors from issues the provider directly controls.
When can service be suspended for late payment and how is it reinstated?
If an invoice remains unpaid past the stated grace period, the provider can pause non-emergency work to limit unpaid exposure. Reinstatement is framed as a quick operational step once payment is received so routine maintenance can resume without extended downtime.
What transition items are delivered at termination?
The termination and transition table lists concrete deliverables such as the most recent backup, an access inventory, and a recent history summary. This makes offboarding predictable for both sides and reduces last-minute scrambling.
Are backups still taken during an interruption?
Backups are generally scheduled and stored separately from production, but a major outage can affect what is available at a given moment. The agreement sets a reasonable baseline and clarifies that the client should keep its own copies of critical records.
How are security incidents communicated to the client?
The template anticipates a fast notification followed by a post-incident summary that documents what happened and what was done. This keeps the client informed while giving the provider room to take protective actions immediately.
Can the client request temporary increased monitoring during peak season?
Yes, clients often want heightened attention during seasonal promotions or event periods. The change request language can be used to add temporary monitoring or reporting so expectations and costs remain clear.
What is the easiest way to keep one agreement consistent across multiple Florida properties or sites?
Many businesses use a shared core agreement and attach site-specific details for each domain or property. That approach keeps pricing and service levels consistent while allowing each site to be identified clearly.
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