Website Maintenance Agreement Template

This Website Maintenance Agreement ("Agreement") is made and entered into on [Date], by and between:

Client: [Full Name / Company Name]
Address: [Client Address]
Email: [Client Email]
Phone: [Client Phone]

and

Service Provider: [Full Name / Company Name]
Address: [Provider Address]
Email: [Provider Email]
Phone: [Provider Phone]

Together referred to as the "Parties."

1. Scope of Services

The Service Provider agrees to perform regular maintenance services on the Client’s website located at: [Website URL]

Services include:

• Software and plugin updates

• Security monitoring and backups

• Bug fixing and performance optimization

• Broken link checks and error resolutions

• Uptime monitoring

• Minor content and layout adjustments (optional)
  ☐ Additional services as specified in Appendix A

  
  

2. Term and Renewal

This Agreement begins on [Start Date] and:
☐ Renews automatically every [e.g., 1 month / 12 months]
☐ Ends on [End Date], unless extended in writing

3. Payment Terms

Monthly fee: $[Amount]

Payment method: [Bank Transfer / PayPal / Other]
Due date: [e.g., 1st of each month]

Late payments may result in suspension of service after [X] days.

4. Response Time and Availability

The Service Provider agrees to:

• Acknowledge urgent issues within [X] hours

• Resolve standard issues within [X] business days

• Provide monthly reports (optional)

Support hours: [e.g., Mon–Fri, 9:00–17:00]

5. Client Responsibilities

The Client agrees to:

• Provide necessary access credentials

• Notify the Service Provider of any changes or issues

• Avoid unauthorized changes that may interfere with maintenance

  
  

6. Limitation of Services

This Agreement does not cover:

• Full website redesign

• SEO, paid marketing, or third-party services

• Hosting or domain renewal (unless specified)

• Recovery from catastrophic failure due to Client modifications or third-party hacks

  
  

7. Data and Backups

☐ Daily / Weekly / Monthly backups will be created and stored securely.
☐ The Client may request a restoration once per [month/quarter] at no additional charge.

8. Confidentiality

Both Parties agree to keep all access credentials and private information confidential and not share them with any unauthorized parties.

9. Termination

Either Party may terminate this Agreement with [X] days’ written notice.

In case of termination, the Client is responsible for payment up to the effective termination date.

10. Limitation of Liability

The Service Provider shall not be liable for indirect, incidental, or consequential damages.

Total liability is limited to the total amount paid by the Client in the last [X] months.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [State/Country].

12. Entire Agreement

This Agreement represents the entire understanding between the Parties and supersedes all prior agreements or understandings.

IN WITNESS WHEREOF, the Parties have executed this Website Maintenance Agreement as of the date first written above.

Client Signature
Name:
Date:

Service Provider Signature
Name:
Date: