Introducing Referent – AI-native practice management software for modern law firms.
Explore ReferentThis Website Maintenance Agreement (“Agreement”) is made and entered into on [Date], by and between:
*Client: [Full Name / Company Name]
Address: [Client Address]
Email: [Client Email]
Phone: [Client Phone]*
and
*Service Provider: [Full Name / Company Name]
Address: [Provider Address]
Email: [Provider Email]
Phone: [Provider Phone]*
Together referred to as the “Parties.”
The Service Provider agrees to perform regular maintenance services on the Client’s website located at: [Website URL]
Services include:
Software and plugin updates
Security monitoring and backups
Bug fixing and performance optimization
Broken link checks and error resolutions
Uptime monitoring
Minor content and layout adjustments (optional)
☐ Additional services as specified in Appendix A
Software and plugin updates
Security monitoring and backups
Bug fixing and performance optimization
Broken link checks and error resolutions
Uptime monitoring
Minor content and layout adjustments (optional)
☐ Additional services as specified in Appendix A
This Agreement begins on [Start Date] and:
☐ Renews automatically every [e.g., 1 month / 12 months]
☐ Ends on [End Date], unless extended in writing
Monthly fee: $[Amount]
Payment method: [Bank Transfer / PayPal / Other]
Due date: [e.g., 1st of each month]
Late payments may result in suspension of service after [X] days.
The Service Provider agrees to:
Acknowledge urgent issues within [X] hours
Resolve standard issues within [X] business days
Provide monthly reports (optional)
Acknowledge urgent issues within [X] hours
Resolve standard issues within [X] business days
Provide monthly reports (optional)
Support hours: [e.g., Mon–Fri, 9:00–17:00]
The Client agrees to:
Provide necessary access credentials
Notify the Service Provider of any changes or issues
Avoid unauthorized changes that may interfere with maintenance
Provide necessary access credentials
Notify the Service Provider of any changes or issues
Avoid unauthorized changes that may interfere with maintenance
This Agreement does not cover:
Full website redesign
SEO, paid marketing, or third-party services
Hosting or domain renewal (unless specified)
Recovery from catastrophic failure due to Client modifications or third-party hacks
Full website redesign
SEO, paid marketing, or third-party services
Hosting or domain renewal (unless specified)
Recovery from catastrophic failure due to Client modifications or third-party hacks
☐ Daily / Weekly / Monthly backups will be created and stored securely.
☐ The Client may request a restoration once per [month/quarter] at no additional charge.
Both Parties agree to keep all access credentials and private information confidential and not share them with any unauthorized parties.
Either Party may terminate this Agreement with [X] days’ written notice.
In case of termination, the Client is responsible for payment up to the effective termination date.
The Service Provider shall not be liable for indirect, incidental, or consequential damages.
Total liability is limited to the total amount paid by the Client in the last [X] months.
This Agreement shall be governed by and construed in accordance with the laws of [State/Country].
This Agreement represents the entire understanding between the Parties and supersedes all prior agreements or understandings.
IN WITNESS WHEREOF, the Parties have executed this Website Maintenance Agreement as of the date first written above.
Client Signature
Name:
Date:
Service Provider Signature
Name:
Date:
Each template already follows legal structure and best practices.
The agreement is automatically filled and adapted to your inputs.
Check the generated document, make edits if needed, and download a ready-to-use agreement.
Click below for detailed info on the template.
For quick answers, scroll below to see the FAQ.
Frequently asked
A website maintenance agreement is a formal contract between a website owner and a service provider that clearly defines the scope, terms, and costs of ongoing website maintenance. It covers tasks such as software updates, security monitoring, backups, bug fixes, and performance optimization. This agreement ensures that the website remains secure, functional, and up-to-date, while outlining the responsibilities of both parties.
You need a website maintenance agreement to guarantee consistent, reliable support for your website. Without it, there’s a higher risk of downtime, security breaches, or neglected updates, which can harm your business’s credibility and performance. A well-drafted agreement sets expectations for service levels, turnaround times, and payment terms — helping to prevent misunderstandings or disputes between the client and service provider.
Use a website maintenance agreement whenever you are providing or receiving regular website support services. This applies to businesses that rely on their website for sales, marketing, or customer service, as well as developers and agencies offering ongoing maintenance to clients after a site launch.
When drafting a website maintenance agreement, clearly define the services included — such as security patches, content updates, performance tuning, and uptime monitoring. Include a maintenance schedule, payment terms, communication protocols, and support hours. Specify response times for different types of issues, outline limitations or exclusions, and address intellectual property rights where applicable. Both parties should review and sign the agreement to ensure it is legally binding.
Use our AI-powered contract generator to create a customized website maintenance agreement in minutes — tailored to your specific services, support levels, and payment structure.
Test Plan Template: QA Steps, Scope and Acceptance Criteria
Use our free Test Plan template to define scope, strategy, timelines, and ownership for your testing cycle. Customize, download, and align your team fast.
Web & Technology Agreements
Website Maintenance Agreement Template – New York
A New York-ready website maintenance agreement with tight definitions, a commercial terms table, and clear notice procedures for ongoing support.
Web & Technology Agreements
Website Maintenance Agreement Template – Washington
A Washington-ready website maintenance agreement with change control, security process clarity, and predictable operations for ongoing website upkeep.
Web & Technology Agreements
Website Migration Agreement Template
Free Website Migration Agreement template to plan site transfer, cutover, data/content moves, testing, downtime, and support. Customize & download.
Web & Technology Agreements
Website Maintenance SLA Template
Use our free Website Maintenance SLA template to define support scope, response times, uptime targets, and maintenance windows for a website. Customize service levels, exclusions, and reporting—then download and print instantly.
Web & Technology Agreements
IT Managed Services Agreement Template: SLAs, Fees and Terms
Use our free IT Managed Services Agreement template to clarify IT support expectations. Customize, sign, and protect both parties with clear service terms.
Web & Technology Agreements
IT Support Services Agreement Template: SLAs and Service Fees
Use our free IT Support Services Agreement template to set clear expectations for technology support. Customize, sign, and protect your business instantly.
Web & Technology Agreements
Trademark Assignment Agreement Template – Illinois
An Illinois-ready trademark assignment agreement with a title and encumbrance matrix for chain-of-title review and recordation follow-up planning.
Web & Technology Agreements
Publishing Agreement Template: Rights and Royalties Terms
Use our free Publishing Agreement template to clearly define publishing terms and royalties. Easy customization, download, and print instantly.
Web & Technology Agreements
API License Agreement Template: Rights, Limits, and Fees
Use our free API License Agreement template to set API access permissions, restrictions, and responsibilities with clear, enforceable terms. Download fast.
Web & Technology Agreements
SaaS Subscription Agreement Template: Pricing, Term & SLAs
Use our free SaaS Subscription Agreement template to establish clear service terms. Customize, sign, and protect both provider and customer rights instantly.
Web & Technology Agreements
Trademark Assignment Agreement Template – Texas
A Texas trademark assignment agreement template designed to keep the transfer clean and documentable. It starts with a consideration/payment schedule table, then confirms assignment of the identified mark(s) with goodwill, provides ownership/authority warranties, and adds a “further assurances” cooperation clause so post-closing filings (including short-form documents and recordation) can be completed efficiently across jurisdictions.
Web & Technology Agreements
Software Development Consulting Agreement Template: Terms
Use our free Software Development Consulting Agreement template to set services, fees, IP rights, and project terms.
Web & Technology Agreements
App Development Agreement Template: Scope, Milestones & IP
Use our free App Development Agreement template to protect your project, clarify responsibilities, and ensure timely delivery. Customize and sign instantly.
Web & Technology Agreements
Website Maintenance Agreement Template – Florida
A Florida-ready website maintenance agreement focused on continuity planning, interruption handling, and clear support, payment, and transition terms.
Web & Technology Agreements
Website Accessibility Remediation Agreement Template
Free Website Accessibility Remediation Agreement for audits, fixes, WCAG targets, testing, timelines, and acceptance. Customize & download.
Web & Technology Agreements
Website Handover Agreement Template
Free Website Handover Agreement to transfer site access, code, assets, accounts, documentation, and admin rights. Customize deliverables & download.
Web & Technology Agreements
Software Implementation Proposal Template: Scope & Timeline
Use our free Software Implementation Proposal template to clearly outline software deployment plans. Customize easily, download, and print instantly.
Web & Technology Agreements
Digital Asset Purchase Agreement Template
Use our free Digital Asset Purchase Agreement template to document the sale and transfer of websites, domains, online accounts, digital content, or other digital assets between a seller and a buyer. Customize, download, and print in minutes.
Web & Technology Agreements
Domain Name Transfer Agreement Template
Use our free Domain Name Transfer Agreement template to document the sale or transfer of a domain, including payment, escrow, and registrar steps. Customize domain details and handover timeline — then download and print instantly.
Web & Technology Agreements
SDK License Agreement Template: Rights, Restrictions & Fees
Use our free SDK License Agreement template to control distribution, protect IP, and set clear developer terms to safeguard your software assets.
Web & Technology Agreements
Functional Design Document Template: Specs and Approval
Use our free Functional Design Document template to clearly define system requirements and functionality. Customize, download, and share with your development team.
Web & Technology Agreements
Cloud Hosting Agreement Template
Use our free Cloud Hosting Agreement template to define hosting services, uptime, support, and security responsibilities. Customize service levels, fees, and termination terms — then download and print instantly.
Web & Technology Agreements
Trademark Assignment Agreement Template – Washington
A Washington-ready trademark assignment agreement with a transition-use table for goodwill transfer, recordation tracking, and brand asset handoff.
Web & Technology Agreements