SaaS Agreement Template: Terms, SLAs and Data Security Standards

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SOFTWARE AS A SERVICE (SAAS) AGREEMENT

This Software as a Service Agreement (“Agreement”) is entered into on [Effective Date], by and between:

Provider: [Company Name], with a principal place of business at [Address]

and

Customer: [Customer Name], with a principal place of business or residence at [Address]

1. Services Provided

The Provider agrees to make available to the Customer access to the software application(s) described as [Product Name], delivered via the internet, along with any related support services.

2. License Grant

The Provider grants the Customer a limited, non-exclusive, non-transferable license to use the Services during the term of this Agreement, subject to the terms herein.

3. Fees and Payment

The Customer agrees to pay the subscription fees as specified in [Pricing Schedule], due on the [Day] of each billing cycle. Late payments may incur additional charges.

4. Customer Responsibilities

The Customer is responsible for:

Maintaining the confidentiality of account credentials.
Ensuring use of the Services complies with applicable laws.
Providing necessary hardware, software, and internet connection.

Maintaining the confidentiality of account credentials.

Ensuring use of the Services complies with applicable laws.

Providing necessary hardware, software, and internet connection.

5. Data and Privacy

The Provider will process and store Customer data in accordance with its Privacy Policy and applicable data protection laws. The Customer retains ownership of all data submitted to the Service.

6. Term and Termination

This Agreement shall begin on the Effective Date and continue until terminated by either party with [Number] days’ written notice, or immediately for cause in case of material breach.