Request to Cancel Unauthorized Phone Service Template

[Your Full Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]

Date: [Date]

To: [Phone Company / Wireless Provider Name]
[Fraud Department / Customer Service / Billing Department / Other]
[Address]
[City, State, ZIP Code]

Subject: Request to Cancel Unauthorized Phone Service

Dear [Recipient Name or Sir/Madam],

1. Customer or Reference Information

I am writing regarding the following account, phone number, order, service address, or billing reference connected to phone service that I believe was opened or changed without my authorization:

Account Number: [Number, if known]
Phone Number or Line Number: [Number, if known]
Order Number: [Number, if known]
Name Used on Account: [Name, if known]
Service Address: [Address, if different from your own]

2. Notice of Unauthorized Service

I did not request, approve, or authorize the phone service identified above.

I recently learned that this service was opened, billed, transferred, upgraded, or otherwise placed in my name or connected to my information without my knowledge or permission.

3. Description of the Problem

The issue involves the following:

☐ unauthorized new phone account
☐ unauthorized mobile line or landline activation
☐ unauthorized transfer of service
☐ unauthorized device or SIM activation
☐ billing for service I did not request
☐ use of my identity or address without permission
☐ other: [Describe]

Date discovered: [Date]

Description of what happened:

[Describe the notice, bill, line activation, device charge, porting issue, or other problem]

4. Request to Cancel Service

I respectfully request that you immediately:

cancel the unauthorized phone service;
stop all future billing related to this service;
close the unauthorized account, line, or order;
remove my name, address, or personal information from any incorrect service record, if applicable.

5. Request for Account Review

I also request that you review the matter for possible fraud or identity misuse and investigate any unauthorized activity connected to this service.

If applicable, please also review:

☐ unauthorized charges
☐ account notes or service orders
☐ phone number porting activity
☐ address changes
☐ identity verification records
☐ device, SIM, or equipment records
☐ other: [Describe]

6. Disputed Charges

The following charges or billing activity are disputed:

[Describe charges, billing periods, activation fees, device fees, late fees, or other amounts]

I request that these charges be removed, reversed, or placed under review while the matter is investigated.

7. Supporting Information

I am including or can provide the following, if needed:

☐ copy of bill or notice
☐ identification
☐ proof of address
☐ fraud report or police report
☐ prior correspondence
☐ other: [Describe]

8. Request for Written Confirmation

Please provide written confirmation that:

the unauthorized phone service has been canceled;
future billing has been stopped;
the disputed matter has been reviewed;
any incorrect account information has been corrected.

If additional steps are required from me, please let me know as soon as possible.

9. Contact Information

Please contact me regarding this matter at:

[Your Full Name]
[Phone Number]
[Email Address]
[Mailing Address]

10. Closing

Thank you for your prompt attention to this matter. I request that this issue be reviewed and resolved as soon as possible to prevent further charges or misuse of my information.

11. Signature

Sincerely,

Signature: __________________________
Name: [Your Full Name]
Date: [Date]