Website Maintenance Agreement Template – Florida

Website Maintenance Agreement Template

1. Continuity and Service Interruptions

The Parties acknowledge that website operations can be disrupted by hosting outages, network failures, severe weather, or third-party service interruptions.

The Service Provider will prioritize stabilization and recovery steps for Emergency Issues and will communicate status updates at reasonable intervals until service is restored.

If a disruption is caused primarily by a third-party vendor, the Client remains responsible for vendor approvals and fees, and the Service Provider will provide reasonable assistance with escalation.

2. Parties and Website

This Website Maintenance Agreement (“Agreement”) is made on [Effective Date: March 5, 2026] by and between:

Client: [Client: Suncoast Hospitality Group, Inc.; Address: 100 Biscayne Blvd, Suite 2800, Miami, FL 33132; Email: [email protected]; Phone: (305) 555-0109]

Service Provider: [Service Provider: Atlantic Site Maintenance LLC; Address: 200 S Biscayne Blvd, Suite 3200, Miami, FL 33131; Email: [email protected]; Phone: (305) 555-0165]

Covered website: [Website URL: https://www.suncoasthospitality.com\] on [Platform: WordPress + Elementor].

3. Scope of Services

The Service Provider will provide routine updates, security monitoring, backups, uptime monitoring, bug fixing, and performance optimization for the Website.

Minor content and layout adjustments are included up to 90 minutes per month; additional work is billed at $155 per hour.

Website redesign, new functionality, SEO programs, paid marketing, and third-party licensing are outside scope unless agreed in writing.

4. Support Hours and Escalation

Support hours are Mon-Fri 9:00-18:00 Eastern Time, with emergency on-call coverage for outages and active compromises.

Emergencies will be acknowledged within 2 hours during support hours and within 4 hours outside support hours.

The Client will route requests through a single point of contact to reduce conflicting directions: [Client Support Contact: Priya Nair, [email protected]].

5. Fees, Late Charges, and Reinstatement

Monthly fee: [Monthly Fee: $1,400], billed in advance on the first calendar day of each month via [Payment Method: credit card on file].

Overdue amounts may accrue a late charge of 1.5% per month after 7 days.

If payment is more than 14 days late, the Service Provider may suspend non-emergency work and reinstate service within 1 business day after payment is received.

6. Backups and Restoration

The Service Provider will perform daily backups with 30-day retention and will store backups in a separate location from the production hosting environment.

One restoration per quarter is included; additional restorations are billed at $155 per hour.

The Client will maintain its own copies of critical content and records that are not stored on the Website.

7. Term and Renewal

This Agreement begins on the Effective Date and continues for 12 months.

After the initial term, this Agreement renews automatically for successive 3-month renewal terms unless either Party gives 30 days’ written notice of non-renewal.

8. Client Responsibilities

The Client will provide and maintain administrative credentials, approve change requests promptly, and avoid unauthorized changes that may interfere with maintenance.

The Client will keep hosting, domain, DNS, and email accounts active and will provide vendor access where required for troubleshooting.

9. Security Incidents and Compromises

If the Service Provider detects indicators of compromise, the Service Provider may take reasonable protective actions, including disabling vulnerable plugins, temporarily restricting administrative access, or placing the Website into a maintenance mode.

The Service Provider will notify the Client promptly and will document the steps taken and the recovery status in a post-incident summary.

If extensive remediation is required beyond containment and restoration, the Service Provider will provide a separate estimate for approval.

10. Termination and Transition Table

Either Party may terminate for convenience with 30 days’ written notice. Either Party may terminate for material breach if not cured within 10 days after written notice.

Handoff Item	Timing After Notice	Cost	Result
Most recent full backup	Within 5 business days	Included	Download link or file transfer
Admin access inventory	Within 5 business days	Included	List of accounts and roles
Update and incident history (90 days)	Within 7 business days	Included	Summary report
Optional live handoff call (60 minutes)	Scheduled within 10 business days	$175	Walkthrough and Q&A

Handoff Item	Timing After Notice	Cost	Result
Most recent full backup	Within 5 business days	Included	Download link or file transfer
Admin access inventory	Within 5 business days	Included	List of accounts and roles
Update and incident history (90 days)	Within 7 business days	Included	Summary report
Optional live handoff call (60 minutes)	Scheduled within 10 business days	$175	Walkthrough and Q&A

Handoff Item

Timing After Notice

Cost

Result

Most recent full backup

Within 5 business days

Included

Download link or file transfer

Admin access inventory

List of accounts and roles

Update and incident history (90 days)

Within 7 business days

Summary report

Optional live handoff call (60 minutes)

Scheduled within 10 business days

$175

Walkthrough and Q&A

11. Confidentiality

Each Party will protect the other Party’s confidential information, access credentials, and non-public business information and will not disclose it to unauthorized persons.

The Service Provider may disclose confidential information to subcontractors who have a need to know and are bound by confidentiality obligations.

12. Liability, Disputes, Governing Law, and Entire Agreement

Neither Party is liable for indirect, incidental, special, or consequential damages.

The Service Provider’s total liability is limited to the total fees paid by the Client in the 2 months immediately preceding the event giving rise to the claim.

The Parties will attempt good-faith resolution by business representatives, and if not resolved within 15 days, the Parties will attempt mediation before litigation.

This Agreement is governed by the laws of Florida, and the Parties consent to venue in state or federal courts located in [Venue County: Miami-Dade County, Florida].

This Agreement is the entire agreement between the Parties regarding website maintenance and supersedes all prior discussions or agreements on that subject.

Signatures

IN WITNESS WHEREOF, the Parties execute this Agreement as of the Effective Date.

Client Authorized Signer: [Client Signer Block: Cameron Diaz, COO; Signature Cameron Diaz; Date March 5, 2026]

Business Continuity Contact (Acknowledgment): [Client Continuity Acknowledgment: Priya Nair, IT Director; Signature Priya Nair; Date March 5, 2026]

Service Provider Authorized Signer: [Provider Signer Block: Quinn Harper, Managing Member; Signature Quinn Harper; Date March 5, 2026]

On-Call Manager (Acknowledgment): [Provider On-Call Acknowledgment: Jamie Park, On-Call Manager; Signature Jamie Park; Date March 5, 2026]

Handoff Item	Timing After Notice	Cost	Result
Most recent full backup	Within 5 business days	Included	Download link or file transfer
Admin access inventory	Within 5 business days	Included	List of accounts and roles
Update and incident history (90 days)	Within 7 business days	Included	Summary report
Optional live handoff call (60 minutes)	Scheduled within 10 business days	$175	Walkthrough and Q&A