Website Maintenance Agreement Template – California

Website Maintenance Agreement Template

1. Parties and Key Terms

This Website Maintenance Agreement (“Agreement”) is made on [Effective Date: March 5, 2026] by and between:

Client: [Client: Golden Gate Goods, Inc.; Address: 123 Market St, Suite 400, San Francisco, CA 94105; Email: [email protected]; Phone: (415) 555-0134]

Service Provider: [Service Provider: Pacific Web Care LLC; Address: 456 Mission St, Floor 12, San Francisco, CA 94105; Email: [email protected]; Phone: (415) 555-0199]

The Client and Service Provider are the “Parties.” The website covered by this Agreement is [Website URL: https://www.goldengategoods.com\] running on [Platform: WordPress 6.x + WooCommerce].

Emergency Issue means a complete site outage, an active security compromise, or a checkout/payment failure on the Website.

2. Scope of Services

The Service Provider will provide routine website maintenance and operational support for the Website as shown in the matrix below, and any work not marked as Included will be handled as a paid change request approved by the Client in writing.

Service Item	Included	Frequency	Owner
Core software and plugin updates	Yes	Weekly	Service Provider
Security monitoring and alert triage	Yes	Daily	Service Provider
Backups and retention	Yes	Daily	Service Provider
Uptime monitoring	Yes	Continuous	Service Provider
Broken link and error checks	Yes	Monthly	Service Provider
Bug fixes and performance tuning	Yes	As needed	Service Provider
Minor content edits (text/image swaps)	Yes	Up to 30 minutes per week	Service Provider
New features, redesign, or SEO programs	No	N/A	Separate agreement

Service Item	Included	Frequency	Owner
Core software and plugin updates	Yes	Weekly	Service Provider
Security monitoring and alert triage	Yes	Daily	Service Provider
Backups and retention	Yes	Daily	Service Provider
Uptime monitoring	Yes	Continuous	Service Provider
Broken link and error checks	Yes	Monthly	Service Provider
Bug fixes and performance tuning	Yes	As needed	Service Provider
Minor content edits (text/image swaps)	Yes	Up to 30 minutes per week	Service Provider
New features, redesign, or SEO programs	No	N/A	Separate agreement

Service Item

Included

Frequency

Owner

Core software and plugin updates

Yes

Weekly

Service Provider

Security monitoring and alert triage

Daily

Backups and retention

Uptime monitoring

Continuous

Broken link and error checks

Monthly

Bug fixes and performance tuning

As needed

Minor content edits (text/image swaps)

Up to 30 minutes per week

New features, redesign, or SEO programs

No

N/A

Separate agreement

3. Support Channels and Response Targets

Support requests must be submitted by email or by the Parties’ agreed ticketing method.

During Support Hours (Mon-Fri 9:00-17:00 Pacific Time), the Service Provider will acknowledge Emergency Issues within 1 hour and other requests within 1 business day.

Target resolution for Emergency Issues is within 8 hours where commercially reasonable, subject to third-party dependencies (hosting, DNS, payment processors).

The Service Provider will provide a brief monthly maintenance summary by the 5th business day of each month.

4. Term and Renewal

This Agreement begins on the Effective Date and continues for an initial term of 12 months.

After the initial term, this Agreement renews month-to-month unless either Party provides at least 30 days’ written notice of non-renewal.

5. Fees and Payment

Monthly fee: [Monthly Fee: $1,500] due on the first calendar day of each month.

Payment method: [Payment Method: ACH transfer].

Amounts not paid within 10 days after the due date may result in suspension of non-emergency work until the account is current. Interest may accrue at 1.0% per month on overdue amounts.

6. Access, Credentials, and Permitted Use

The Client will provide the Service Provider with the minimum necessary administrative access to perform the Services.

The Service Provider will use access credentials and any Client data only to perform the Services and will not sell, mine, or use Client data for advertising or training purposes unrelated to this Agreement.

The Service Provider may store credentials in an encrypted credential manager and may share credentials only with authorized personnel or subcontractors bound by confidentiality obligations.

7. Backups and Restoration

The Service Provider will create daily backups and retain them for 30 days unless the Parties agree otherwise in writing.

The Client may request one restoration per calendar quarter at no additional charge; additional restorations are billed at $150 per hour in 15-minute increments.

Backups are designed for operational recovery and are not a substitute for the Client’s own archival or compliance needs.

8. Client Responsibilities

The Client will designate a primary technical contact: [Client Technical Contact: Mia Chen, [email protected]].

The Client will keep hosting and domain accounts active and will promptly share any third-party notices that may affect the Website.

The Client will avoid unauthorized changes to core settings, plugins, or themes that could interfere with maintenance, and will notify the Service Provider before installing new plugins.

9. Exclusions

This Agreement does not include full redesigns, new site builds, content strategy, paid advertising, or ongoing SEO programs.

This Agreement does not include hosting or domain renewal unless the Parties add those services in writing.

If a security incident requires extensive remediation beyond containment and basic restoration, the Service Provider will provide a separate estimate for the additional work.

10. Confidentiality

Each Party will protect the other Party’s non-public business information, access credentials, and customer information using reasonable care and will not disclose such information to unauthorized persons.

Confidential information does not include information that becomes public without breach, was already known without restriction, or is independently developed without use of the other Party’s confidential information.

11. Termination and Transition

Either Party may terminate this Agreement for convenience with 30 days’ written notice.

Either Party may terminate for material breach if the breach is not cured within 10 days after written notice.

Upon termination, the Service Provider will deliver to the Client the most recent backup, a list of installed plugins and versions, and an access inventory within 5 business days, and will remove the Service Provider’s administrative access upon request.

12. Disputes, Liability, Governing Law, and Entire Agreement

Notices must be sent to the email addresses listed in Section 1, with a copy sent by mail to the listed addresses upon request by the receiving Party.

Before filing a lawsuit, the Parties will first meet and confer in good faith, and if not resolved within 15 days, attempt mediation with a mutually selected mediator.

The Service Provider is not liable for indirect, incidental, special, or consequential damages.

The Service Provider’s total liability under this Agreement is limited to the total fees paid by the Client in the 2 months immediately preceding the event giving rise to the claim.

This Agreement is governed by the laws of California, and the Parties consent to venue in state or federal courts located in [Venue County: San Francisco County, California].

This Agreement is the entire agreement between the Parties regarding website maintenance services and supersedes all prior discussions or agreements on that subject.

Signatures

IN WITNESS WHEREOF, the Parties execute this Agreement as of the Effective Date.

Client Authorized Signer: [Client Signer Block: Jordan Lee, COO; Signature Jordan Lee; Date March 5, 2026]

Client Privacy Contact (Acknowledgment): [Client Privacy Acknowledgment: Mia Chen, IT Manager; Signature Mia Chen; Date March 5, 2026]

Service Provider Authorized Signer: [Provider Signer Block: Taylor Brooks, Managing Member; Signature Taylor Brooks; Date March 5, 2026]

Service Manager (Acknowledgment): [Provider Service Manager Acknowledgment: Casey Wu, Service Manager; Signature Casey Wu; Date March 5, 2026]

Service Item	Included	Frequency	Owner
Core software and plugin updates	Yes	Weekly	Service Provider
Security monitoring and alert triage	Yes	Daily	Service Provider
Backups and retention	Yes	Daily	Service Provider
Uptime monitoring	Yes	Continuous	Service Provider
Broken link and error checks	Yes	Monthly	Service Provider
Bug fixes and performance tuning	Yes	As needed	Service Provider
Minor content edits (text/image swaps)	Yes	Up to 30 minutes per week	Service Provider
New features, redesign, or SEO programs	No	N/A	Separate agreement